For many retailers and leisure facilities that have a big team of staff, communication is key to a smooth operation. Choosing the right tech to make it easier for your people on the ground to serve customers efficiently is a pretty important factor. One of the solutions that we offer our customers is VoCoVo, a reliable and more intuitive radio communication solutions that’s a step up from traditional walkie talkies and streamlines the need for multiple devices.
Always connected
Say goodbye to noisy tannoy announcements, multiple phone systems and clunky hardware. With VoCoVo, your team can receive calls, handle customer queries and communicate securely—all from one device.
Crystal clear and secure conferencing
Full duplex communication means everyone can talk and listen at the same time with crystal clear audio.
Freedom from Wi-Fi
VoCoVo headsets don’t rely on Wi-Fi to communicate so aren’t vulnerable to the same security risks, blackspots or traffic peaks.
Always informed workforce
Allow colleagues to use shared knowledge, and keep them updated via messages from HQ directly to their headsets.
Example return on investment for the average large store
- £3.7k saved every year by making everyday tasks more efficient
- 240k steps saved by making it easier for colleagues to help customers, ask questions and check stock remotely form their headsets
- 389 working hours saved by replacing unnecessary footsteps with remote communication and workflow management
5 facts about VoCoVo headsets:
1. Two-way communication
All VoCoVo headsets are fitted with full-duplex technology. Put simply, this means that the audio flows in both directions. You can speak and listen at the same time, just as you would during a face-to-face conversation. This clearer communication has a number of benefits:
- Colleagues don’t have to waste time repeating themselves because a message has not been heard.
- Communication feels more natural, meaning that newer colleagues will be less nervous about asking for help.
- On-the-job training sessions have a more conversational feel. Colleagues can chime in with questions without worrying about disrupting the session.
2. Long battery life
VoCoVo have prioritised developing their headset to maximise the battery life and minimise the charge time. Each headset will run for up to 55 hours on a single charge, giving you peace of mind for your entire shift.
Better still, it only takes three hours to fully charge a headset with handy wall-mounted charging docks. You can monitor the battery life of all devices via our online portal, giving you plenty of warning when a headset is running low.
3. Mute function
Everyone needs a break sometimes. Maybe you’re on your lunch and need to switch off for a while. Maybe you’re carrying out a task that requires your complete concentration, or having an in-depth conversation with a customer.
Whatever the reason, the headsets can be muted with a single button press. The “smart mute” feature automatically provides the most appropriate type of muting for your situation. If you are in a conference, it will mute all messages. If you are having a one on one conversation, it will only mute your own microphone. Best of all, you don’t have to worry about forgetting to unmute. A message will play periodically to remind you.
4. Lightweight and comfortable
These headsets are designed to be worn all day long. Whether you’ve been working for ten minutes or ten hours, maximum comfort is guaranteed:
- A total weight of 28g means that there’s no danger of neck strain
- Lightweight materials and padded earpieces
- Three ergonomic wearing styles - choose from a headband, an earhook or a neckband according to your preference
5. Up to 1000 headsets with no interference
Unlike many other alternatives, VoCoVo can accommodate up to 1,000 devices in a single conference. That should be plenty for even the most mega of megastores.
No matter how many devices are operating, VoCoVo provides a crystal clear signal at all times. This is because the base units are synchronised, meaning that they work together to share the radio spectrum. This allows you to talk freely without the cracks and whistles that plague traditional walkie talkies. As you move around the store, the signal transfers seamlessly between base units so you’ll never hit a dead spot.
Which sectors would VoCoVo work well for?
Major Retail
Loud tannoys, crowded aisles, long queues at the checkout—it’s no wonder so many customers dread the weekly shop. VoCoVo was developed to combat the three major obstacles in retail stores: theft, poor efficiency and slow customer service.
Fashion & Apparel
Check stock, find a colleague and answer incoming calls all with clear audio and a secure connection. Use Call Points to let customers request assistance from the changing rooms and Click & Collect desk.
Restaurants
Dietary requirements? Special requests? Another mojito? With VoCoVo, your team can check with the kitchen, help customers and take orders effortlessly from their headset. Delivering that 5-star experience every time.
Leisure
Need to get that party group set up at your bowling alley? Is there an extra supervisor required at the soft play area? Need a security colleague urgently for crowd control at your music venue? It’s not just retail environments that can benefit from VoCoVo headsets. We are currently working with The O2 on a brand new entertainment concept that requires high quality communication to manage it’s virtual gaming experience that also offers a full hospitality service.
What’s in the box?
VoCoVo Go comes with all the hardware you need to connect a team of five or up to 29 people with additional Headsets. Also included is a multi-unit charging rack for storing your devices when they’re not in use, so you’re always ready to go.
Standard VoCoVo Go:
1 x VoCoVo Base Unit
5 x VoCoVo Headsets with headbands
1 x VoCoVo multi-unit charge rack
Optional extras:
VoCoVo Handset
VoCoVo Repeater
Additional headbands and earhooks
Additional ear cushions
Additional multi-unit charge rack
Contact us to find out more about VoCoVo and our wide range of complementary business communications, asset tracking nd IoT solutions.